Sultum

Joel Ramirez

wEB & application dEVELOPER

TRANSFORMING YOUR IDEAS INTO DIGITAL REALITY

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TRANSFORMING YOUR IDEAS INTO DIGITAL REALITY

Download Resume

About

Joel Ramirez

Web Developer and Encompass Administrator

Hello and welcome! My name is Joel Ramirez, and I am a passionate web developer with 8 years of experience in creating dynamic, user-friendly websites and web applications.

My journey as a web developer began 8 years ago, when I discovered my love for coding and building things from scratch. Since then, I have been on a mission to master the latest web technologies and programming languages, so that I can deliver the best possible solutions for my clients.

Whether it's a simple landing page, a complex e-commerce platform, or a custom web application, I take pride in understanding my clients' unique needs and delivering projects that exceed their expectations. From responsive design to back-end development, I am well-versed in the full stack of web development, and always stay up-to-date with the latest trends and best practices.

If you're looking for a web developer who is dedicated, reliable, and committed to your success, look no further. I would love to help you bring your digital vision to life. Let's work together to create something amazing!

Custom IP

Have an original idea but your unsure how to implement it? Lets work together! With a vast array of development experience I'm certain we can find a solution to bring your idea to life.

If your looking to create a website to help spread brand awareness and increase customer outreach, look no further. Optimize your website to ensure usability, design, and search engine optimization (SEO) while ensuring that the website aligns with your brand message and marketing strategy.

Marketing

eCommerce

An eCommerce website is an online platform that allows businesses to sell products or services to customers over the internet. It typically includes a catalog of products with detailed descriptions, prices, and images, as well as a shopping cart and checkout process for customers to purchase items. eCommerce websites often require customers to create an account and provide payment information, which is then securely processed by the website's payment gateway.

A simple website that provides information about the business and its products or services. It typically includes a home page that introduces the business, an about page that provides information about the business owners or team, a services or products page that describes what the business offers, and a contact page that allows customers to get in touch with the business.

Small Business

I’m well versed it creating a variety of websites, here are some examples:

My Services

Education and Training

Coding Dojo - Part of Colorado Technical University

City University of Seattle

Bachelors of Science in Applied Computer Science - In Progress

ICE Mortgage Technology, Inc.

Badge - Encompass Administrator Essentials

AWS Cloud Practitioner

Certificate - In Progress

Certificate - Python Full Stack Software Engineering

Developer Tools

-VS Code

-Github

-Sublime Text

-Ajax

-Bootstrap

-jQuery

-React

Front End Libraries

Languages

-HTML

-CSS

-JavaScript

-Python

-C#

-Flask

-Django

-Nodejs

Frameworks

Skills

Databases

Graphic Design

-MySQL

-Microsoft MySQL Server

-MongoDB

-Adobe Photoshop

-Adobe Illustrator

-Adobe Publisher

Product Management

-JIRA

-Confluence

-Fresh Service ITSM

-Slack

-Command Prompt (CMD)

-Cmder

-MacOS Terminal

-Encompass Admin Tools

-Data Verify Credit Admin

-Mortgage Messaging Admin

-ClosingCorp Admin

Mortgage Software

Terminals

Productivity

-Microsoft Office

-Outlook

-SharePoint

-Adobe Acrobat Pro

Operating Systems

-Windows 10/11

-MacOS

-Linux

Customer Experience

-Salesforce CRM

-Genesys

-Beyond Trust

-TeamViewer

Experience

Encompass Software Administrator

GoodLeap Mortgage, LLC. | Remote

6/2020 to Current

• Spearheading agile solutions for Encompass Software updates and enhancements in bi-weekly sprints using JIRA/Confluence, effectively addressing the needs of both internal and external stakeholders.

• Manage and optimize over 1000 Encompass User Profiles, Pipeline views, and Dashboards, ensuring stringent adherence to corporate compliance standards.

• Efficiently administer a virtual ticketing system for Encompass and Salesforce troubleshooting, utilizing Fresh Service ITSM and expertly navigating JIRA issue and project tracking software.

• Demonstrate proficiency in MS SQL and Python to effectively manage the user database for Encompass/Velocify Lead Manager, facilitating smooth transitions for new user setups, internal transfers, and access edits.

• Led the management of team SharePoints, KB articles, and software licenses, streamlining development flow and ensuring timely updates to optimize collaboration.

• Execute comprehensive Quality Assurance for functional analysis in testing/staging environments, ensuring flawless software performance.

• Ensure seamless alignment with business and legal requirements through meticulous management of updates and customizations.

Web Developer - Freelance

J.P.I.T. Private Computer Consultation | Remote

01/2016 to Current

• Provide comprehensive Website Design Services encompassing E-Commerce, Marketing, and Scheduling solutions tailored to client needs.

• Design visual imagery for websites and ensure that they are in line with branding for clients.

• Craft visually stunning imagery for websites, meticulously aligning with client branding standards to elevate their online presence

• Offer expert Graphic Design Services utilizing top-tier tools such as Photoshop, Illustrator, and Publisher to bring creative visions to life.

Assistant Manager

O'Reilly Auto Parts | Elk Grove, CA

4/2017 to 12/2019

• Developed and managed employee schedules and daily responsibilities, ensuring tasks were completed efficiently and effectively.

• Conducted comprehensive training for new hires and facilitated continuous professional development for staff.

• Oversaw inventory management and implemented robust loss prevention strategies to minimize theft and defects.

• Maintained optimal inventory levels by executing strategic purchasing plans and maintaining strong relationships with vendors and shippers.

IT Specialist & Web Developer

California Capital Mortgage | Sacramento, CA

06/2016 to 12/2019

• Created the company’s first mobile app for secure uploading of required documents; This resulted in reduced average loan processing time by 5 business days. App was created using AppyPie AppMakr.

• Re-designed company website to create a more streamline mortgage pre-qualification process. The result was client retention increased by 12%.

• Maintained and provided support for all company-based equipment to ensure smooth workflow for all mortgage operations.

• Implemented quality assurance policy standards for company computers to reduce chances of phishing attempts and ransomware attacks.

• Assisted in maintaining networking room containing private servers to ensure all office ethernet ports remained functional.

Recent Work

*Note that some clients have opted do their own maintenance. Therefore some aesthetic designs choices are made at website owners discretion.

It’s our absolute pleasure to recommend Joel Ramirez for an IT position. Joel worked for California Capitol Mortgage Company for several years while continuing his education. We thoroughly enjoyed having Joel as an integral part of our team. He will truly become an invaluable asset for any team. He is honest, dependable, and incredibly hard working. His computer and marketing skills helped our company improve our sales goals this past year. Along with his undeniable talent, Joel has been an absolute joy to work with. He is a true team player, and his ideas and concept brought out the best in all of our employees. Without a doubt, I confidently recommend Joel to join your team. We are positive he will become a valuable asset to your organization. Please feel free to contact us should you wish to discuss Joel’s qualifications and experience further. We would be happy to expand on our recommendation.

-Wendy Baker (Sr. Mortgage Loan Officer)

Joel completely overhauled the company's website to create a great experience for customers to be able to comfortably navigate the site and to interact with their loan officers and the processing staff easily. He also designed business cards, marketing flyers and does other graphic projects for management and individual loan officers. He revamped and vastly improved the office internet connectivity, and he fixes computer issues for the entire staff of the company. Joel has a positive attitude, is conscientious and he does a fine job for all of his assignments.

-Bill Demian (Former Loan Processor at California Capital Mortgage)

References

I worked with Joel in our operations department. He demonstrated a strong work ethic and great attention to detail. He was always a friendly face in the office and very helpful.

-Shelby Hill (Former Mortgage Disclosures Team Lead at GoodLeap)